Privacy Policy

Last updated: 1 May 2026 · ZM Recoveries Ltd · Company No. 16951917 · zephlogistics.uk

1. Who We Are

This website (zephlogistics.uk) is operated by ZM Recoveries Ltd, a company registered in England and Wales (Company No. 16951917), with registered office at Polperro, Ashmore Green Road, Ashmore Green, Thatcham, England, RG18 9ES.

We are the data controller for personal data collected through this website. If you have any questions about this policy or how we handle your data, contact us at [email protected].

2. What Personal Data We Collect

We collect only the personal data necessary to respond to your enquiry and provide our services:

Contact form data: full name, company name (optional), email address, phone number (optional), service required, and details of your requirement.
Communication data: any information you include in emails or phone calls to us.
Technical data: IP address, browser type, pages visited, and time spent on site — collected via standard server logs and, where consented, analytics cookies.

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiry and provide a quotation for logistics services.
To fulfil a contract or take steps prior to entering a contract with you.
To comply with legal and regulatory obligations.
To improve our website and services (anonymised analytics only).

We do not use your data for automated decision-making or profiling. We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

Contract: to take steps at your request before entering a contract, or to perform a contract with you.
Legitimate interests: to respond to enquiries and improve our service, where not overridden by your rights.
Legal obligation: where processing is required by law.
Consent: for non-essential cookies, where you have given explicit consent via our cookie banner.

5. Cookies

This website uses cookies. A cookie is a small text file stored on your device. We use:

Strictly necessary cookies: required for the site to function (e.g., storing your cookie consent preference). These do not require consent.
Analytics cookies (optional): used to understand how visitors use the site. These are only placed if you click "Accept All" on the cookie banner.

You can withdraw cookie consent at any time by clearing your browser cookies and revisiting the site.

6. How Long We Keep Your Data

Enquiry data: retained for up to 2 years from the date of last contact, unless a business relationship continues.
Contract and invoice data: retained for 6 years in accordance with UK tax and accounting requirements.
Technical/log data: retained for up to 90 days.

7. Who We Share Your Data With

We may share your data with:

Service providers who assist us in operating our business (e.g., email hosting, website hosting), under strict data processing agreements.
Regulatory authorities or law enforcement where required by law.

We do not transfer your personal data outside the UK or European Economic Area without appropriate safeguards in place.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase your data ("right to be forgotten"), subject to legal retention requirements.
Restrict or object to certain types of processing.
Data portability — receive your data in a structured, commonly used format.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. This website is served over HTTPS. Access to personal data is restricted to authorised personnel only.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of this website after an update constitutes acceptance of the revised policy.

11. Contact Us

ZM Recoveries Ltd
zephlogistics.uk
Polperro, Ashmore Green Road, Ashmore Green, Thatcham, England, RG18 9ES
Email: [email protected]
Phone: 07828 792 617